Frequently Asked Questions

Are you insured?

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.

What about pets?

At Simply Spotless Cleaning, we know that pets are a part of the family!

During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy. Unfortunately, we can not handle any pet feces.

Will you send the same crew each time?

We make every attempt to send the same cleaning crew, however we may have to switch personnel in the event of an illness or vacation. If we send a substitute, you can be assured that we are sending a skilled, trained technician and there is always a supervisor in the home. The crew carries specific instructions about what we do in your home and the work is checked by the supervisor.

How do I pay?

A: We accept cash, check or credit card. We ask for payment on the day of service. Cash or check may be left on the counter for our cleaning crew leader to pick up. In the event of a returned check, we reserve the right to assess a $30 fee.

Do you bring your own supplies?

Absolutely! Our teams of expert house cleaners bring everything needed to get your home sparkling!

How does pricing work?

Prices vary on the type of services you request. You have a choice of one time cleaning or cleaning on a regular basis. One time cleaning will be charged by the hour. If you set up cleaning on a weekly, bi-weekly or monthly basis, you will be charged a flat rate, which you will be provided with after the initial cleaning. Additional tasks that are not listed in the checklist will be an additional charge. Please, make sure to let the office know in advance if you would like to schedule add-ons as we try to maintain a schedule to best serve our clients.

Do you charge a deposit?

Yes, we charge a non-refundable $50 deposit that will be applied to your first cleaning. If you cancel your cleaning, the deposit will be forfeited.

Do I need to be home for my cleaning?

No, as long as you have a way to let us in when you are not home. However, if it makes you feel more comfortable, we welcome you to stay! All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

How often can I schedule?

We offer flexible one-time services, move in/out, periodic cleanings and/or regular, ongoing maintenance services. The choice is yours!

What if I have to cancel?

We require 48 hours notice for reschedule or cancellations. There will be a $50.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning that same week.

Do you have a referral program?

YES! If you refer us to your friends and they sign up for service, we will send you a $50 gift card!

Are you a franchise?

No! We are a local family run company.